mataqq Platform Account Terms

When you create an account on mataqq, you agree to the terms that govern your use of our platform, account management, deposits, withdrawals, and participation in live-dealer games, sportsbook betting, and slot titles. We at mataqq operate transparently: our terms reflect how we actually work, the conditions under which we offer our services, and the responsibilities we both share. This document outlines what happens when you sign up, deposit, and withdraw on mataqq, as well as dispute procedures and jurisdiction framing.

mataqq services are available only where local law permits. Before creating an account, you are responsible for verifying that access and use of mataqq comply with the regulations of your own jurisdiction. We do not target or invite players from regions where our services are prohibited.

These terms apply to all players accessing mataqq through Android app (Google Play Store), iOS browser, or desktop web. Whether you access from Jakarta, Surabaya, Bandung, Medan, Semarang, or other locations, the same account rules, payment policies, and security standards apply.

Account Opening and Eligibility

To open a mataqq account, you provide an email address, create a password, and complete email verification. Next, we require Know Your Customer (KYC) verification: you upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill or recent bank statement). KYC verification typically completes within 24 hours. We undertake to protect your KYC data according to our privacy policy and anti-money-laundering (AML) regulations.

When you open a mataqq account, you confirm that you are of legal age and eligible to use gaming platforms in your jurisdiction. You also certify that the identity documents and personal information you provide are accurate and belong to you. We reserve the right to suspend or close your account if we detect fraudulent information, duplicate accounts, or non-compliance with these terms.

Deposits and Withdrawals

mataqq supports eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are credited instantly to your mataqq balance. Withdrawals are processed after verification: we review your withdrawal request for anti-fraud compliance, then send it to your chosen payment partner. Digital wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically settle within hours; bank transfers settle within 1-2 business days. During holiday periods such as Idul Fitri, Idul Adha, Imlek, or Nyepi, bank processing times may be longer due to banking closures.

Your mataqq balance is unified across all game types—live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook (Liga 1, Piala Indonesia, Piala AFF, Premier League, Champions League, MotoGP, badminton), and esports (Mobile Legends, Free Fire, PUBG Mobile). Winnings from any game type credit to your balance immediately; you can withdraw, re-deposit, or continue playing without restrictions or locks.

We do not impose minimum balance requirements or forced wagering cycles. Your mataqq balance is your balance. If you deposit our welcome offer and do not use it, you can withdraw that full amount anytime after account verification clears.

Bonus and Promotion Terms

If mataqq offers promotions or bonuses, we specify the terms at the time of promotion. Any bonus is conditional: mataqq states minimum deposit amounts, eligible games, and any associated requirements (such as turnover) when the bonus is announced. Bonuses do not override these core terms; they supplement them. We reserve the right to modify or withdraw promotions without prior notice, though we will announce changes where reasonably possible.

Account Security and Data Protection

We at mataqq take account security seriously. You are responsible for keeping your password confidential and your email secure. If you believe your account has been compromised, contact mataqq support immediately via the Help section in your account dashboard. We recommend enabling two-factor authentication (2FA) if available. Our security team can freeze your account, review recent activity, and assist with recovery once your identity is verified.

Your personal data (email, phone, identity documents, bank details) is protected under our privacy policy and applicable data protection regulations. We use encryption for data in transit and at rest. We do not share your data with third parties except where necessary for payment processing, regulatory compliance, or fraud prevention.

Dispute Resolution and Complaints

If you dispute a transaction, game outcome, or account charge, contact mataqq support with details: your account email, the transaction ID, the date and time, and a description of the dispute. We review the transaction record, game logs, and any supporting evidence (such as recorded live-dealer streams for table games). We aim to respond to disputes within 7 business days. If you remain dissatisfied after our investigation, you may escalate your complaint through the contact channels listed in our Help section or via email to our compliance team.

Jurisdiction and Applicable Law

mataqq is operated from a jurisdiction independent of user locations. Our services are available only where local law permits. You are responsible for verifying that accessing and using mataqq complies with the laws of your own jurisdiction. We do not make any representation about the legality of our services in any particular region. If your jurisdiction prohibits or restricts online gaming, sportsbook betting, or certain payment methods, you are prohibited from using mataqq.

These terms are governed by the law of the jurisdiction in which mataqq is incorporated. Any dispute arising under these terms shall be resolved through our internal dispute procedure first. If unresolved, disputes may proceed to arbitration or court proceedings as permitted by applicable law.

mataqq reserves the right to update these terms at any time. We will notify you of material changes via email or in-app notification. Continued use of mataqq after such notification constitutes acceptance of the revised terms.