mataqq Casino & Sportsbook FAQ

No. mataqq permits one account per user. Creating multiple accounts is prohibited and violates our terms. If you open a second account using the same identity, payment method, email, or phone number, both accounts will be restricted and any balance forfeited. We monitor for duplicate accounts during KYC verification and during ongoing account monitoring. If you have forgotten your password or cannot access your existing account, use the password-reset feature on the login screen instead of creating a new account. If you believe you have a legitimate reason to operate a second account, contact mataqq support via the Help section to discuss your situation.

We require two documents: government-issued identity and proof of address. Government ID may be a national passport, national ID card, or driver's licence. The document must display your full name, date of birth, and photo clearly. Proof of address must be issued within the last three months and show your name and residential address—examples include a utility bill (electricity or water), bank statement, or rental agreement. Upload clear colour photographs of both documents via your account's KYC verification page. Verification typically completes within 24 hours. If documents are rejected, resubmit with better clarity or alternative documents. Contact mataqq support if verification is delayed beyond 24 hours.

Contact mataqq support via the Help section in your account dashboard, by email through the contact form on mataqq.org, or by clicking the support link in the footer. All inquiries are logged and reviewed by our support team. For urgent issues, mark your message as urgent. Response times are typically a few hours during business hours (Monday–Friday, 08:00–18:00 local time) and up to 24 hours on weekends or during public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi. Account-related requests (password reset, transaction disputes, KYC resubmission) are prioritized. Legal or compliance inquiries are routed to our compliance team and may require 7 business days for response.

mataqq supports deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Minimum and maximum deposit amounts vary by payment method and are displayed during checkout. Typical minimums start at our welcome offer and maximums range from our welcome offer depending on your payment provider's limits. Bank transfers may have higher minimums (our welcome offer or more) and are subject to your bank's daily transfer caps. E-wallet providers sometimes impose their own session limits. Deposits are processed instantly for e-wallets and within 1–2 hours for bank transfers during business hours. If a deposit fails, verify your payment details and available balance, then retry. Contact mataqq support if a deposit is not credited within 4 hours.

Yes. mataqq accepts direct bank transfers from mobile banking, local payment, online payment, and e-wallet. These are Indonesia's largest state-owned and private banks and serve customers across Jakarta, Surabaya, Bandung, Medan, Semarang, and throughout the country. To deposit via bank transfer, select your bank during checkout and follow the payment gateway's instructions. You will receive a transfer reference number and a virtual account (or payment details) to send your deposit to. Transfers typically complete within 1–2 hours during banking hours (Monday–Friday, 08:00–17:00). Transfers on weekends or public holidays may take 24 hours. Ensure you include the correct reference number or send to the correct virtual account so the system matches your deposit to your mataqq account automatically. If a transfer is not credited within 4 hours, contact mataqq support with your bank receipt.

mataqq collects personal data (name, date of birth, ID number, address, phone, email, bank details) during account creation and KYC verification. We encrypt all data in transit and at rest on secure servers. Data is used for account verification, payment processing, transaction history, fraud prevention, and compliance with anti-money-laundering (AML) regulations. We do not sell or commercially exploit your data. Data is shared only with payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers, and online payment, e-wallet, mobile banking, local payment) to process transactions, or where required by law or court order. For complete information about data collection, storage, retention, and your rights, see our Privacy Policy. You may request access to your data or request deletion (subject to legal retention requirements) by contacting mataqq support.

mataqq does not offer a separate demo mode. However, you may create an account and deposit a small amount to explore the platform and game mechanics before committing a larger balance. After KYC verification and your first deposit, you have immediate access to all games—live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook (Liga 1, Piala Indonesia, Piala AFF, Premier League, Champions League, MotoGP, badminton), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). You may place bets at any table-limit tier and withdraw your balance at any time. Game rules, table limits, and sportsbook odds are displayed in-game and on the mataqq website. Contact mataqq support if you wish to understand specific game mechanics before playing.

mataqq offers a loyalty tier programme that rewards active account holders. As you deposit and place bets on live tables, sportsbook, and slots, you accumulate loyalty points based on your turnover (total amount wagered). Loyalty points unlock tier promotions, cashback offers, and bonus credits. Tier levels are calculated monthly, and benefits are reset each month based on your activity. Higher tiers offer greater percentage returns on losses, priority support during peak hours, and invitations to special promotional events. Your current tier, points balance, and monthly progress are visible in your account dashboard under Loyalty or Rewards. Loyalty benefits are non-transferable and forfeited if your account is closed or suspended. Contact mataqq support for details about tier thresholds and current promotion terms.

mataqq protects your account using KYC verification, two-factor authentication (2FA), encrypted passwords, and SSL encryption for all data in transit. Upon signup, you verify your identity with government ID and proof of address. We recommend enabling 2FA in your account settings—this requires a second verification code (via SMS or authenticator app) when logging in from a new device. Use a strong, unique password and never share it. Review your account activity and transaction history regularly for unauthorized access. If you suspect fraudulent activity, change your password immediately and contact mataqq support. Withdraw your balance to your registered payment method if you believe your account is compromised. mataqq does not store full credit-card numbers and uses third-party payment processors with their own security certifications for all transactions.